Shipping & Delivery

Domestic (within Vietnam) shipping is FREE, and all orders are shipped using Viettel Post/Grab

Inside the United States and international shipping is calculated to give the cheapest option possible.

However, we aim to ship orders as soon as possible when a new collection releases. Orders may take extra time to mail. 

It will typically take 1-2 days for orders to be processed & shipped and 1-5 days for delivery domestically. International delivery time may vary.

The United States and International Orders

Inside the United States and international shipping is calculated based on weight & location. Different locations may vary in price; however, it will be as cheap as possible due to our shipping calculator.

We are not responsible for any additional fees or customs taxes that the destination's country enforces. We can not predict any tariffs, fees, or extra charges. 

Delivery time for international orders may take longer than domestic orders.

Returns & Exchanges

Returns & exchanges are valid within seven days of delivery. All items must be returned in a resellable condition with original tags and packaging.

Customers are responsible for shipping fees involved with a return or exchange. 

If you request a refund, you must return the item first. We cannot refund shipping costs, but only merchandise that was purchased. You are still required to pay shipping costs to return the package.

We are not responsible for any damage to packages that may have occurred by the shipping service.

To start a return or exchange, please contact support@kacherclothing.com